Shipping & Returns

Shipping Costs

All shipping costs are related to the weight of the total order.

They are calculated as below:

0-9 kg @ £9.00 ex VAT
10-19kg @ £10.50 ex VAT
20-29kg @ £12.00 ex VAT
Orders over 30kg are charged at £12.00 plus £0.32 per kilo.

Please note delivery to the Isle of Wight is on a minimum of a two day service and costs start from £19.00 ex VAT.

The carriage for your order is shown at the checkout stage.

Should any product be out of stock then the whole order will be held until all items are available and the order can be sent in full. Orders are dispatched on a Next Working Day delivery service and the vast majority of deliveries will arrive the following day. Please note that this is not a 'guaranteed' service and Permagard cannot accept any liability for deliveries which arrive beyond this period. Where instruction for items to be left upon delivery have been given, Permagard or its courier cannot accept any responsibility for loss or damage.

Please note Permagard cannot accept any liability if you are inconvenienced financially or otherwise if an order is delivered late by a 3rd party courier service, is not fulfilled by a 3rd party courier service or arrives broken or incorrectly.

We also have a Bristol trade counter where you can Click and Collect. 

Where we deliver to - Shipping Areas

We currently ship to England, Wales, Scotland (mainland only decided by our courier TNT) and the Isle of Wight. Unfortunately, we are currently unable to deliver to Scottish Highlands, Northern Ireland, Republic of Ireland, and other off shore locations.

Returns

If you are not 100% happy with our products please return the existing product in its original condition and packaging within 21 days of delivery and we will refund subject to a 15% restocking fee. The cost of delivery will not be refunded on any order. You should ensure the items are adequately insured while in transit to us. Damaged or "opened" products will not be refunded. Special offers and "kits" are only returnable in full not in part. Please note we cannot accept the return of epoxy based products or cementitious based products due to the specific storage requirements of these products.

Damages

In the unlikely event you receive goods that are damaged, the courier note must be signed DAMAGED for Permagard to be able to issue any refund or credit. Should goods be missing from an order, Permagard should be notified within 48 hours of delivery. Any notification after this period will not be accepted.

Permagard Products Ltd
Unit B2-B5 Worthy Road
Chittening Industrial Estate
Avonmouth
Bristol
BS11 0YB
England